TrustPilot

Requirements

Before starting, ensure you have the following:

• A Trustpilot API Token or Zendesk OAuth 2.0 credentials
• The Business Unit URLs associated with your Trustpilot account

Setup Instructions

Step 1: Register Your Trustpilot Application

Begin by creating a new application in Trustpilot as outlined in their official documentation.

Once your app is registered:

• Enter the API key into the relevant field labeled “API Key” in the Airbyte source settings.
• If you intend to use OAuth 2.0, also retrieve and input the API secret.

Step 2: (Optional) Generate OAuth 2.0 Refresh Token

To obtain an OAuth 2.0 refresh token, issue the following GET request:

yamlCopyEditGET https://api.trustpilot.com/v1/oauth/oauth-business-users-for-applications/accesstoken
Headers:
  Authorization: Basic base64_encode(apikey:secret)
  Content-Type: application/x-www-form-urlencoded

Body:
  grant_type=password&username=YOUR_USERNAME&password=YOUR_PASSWORD

If successful, the response will include a JSON payload containing access_token and refresh_token.

Use these values to complete the OAuth configuration fields in your Airbyte source setup. Set the token expiration field to the current timestamp plus four days, or calculate it using the expires_in value returned in the response.

Supported Sync Options

The Trustpilot source integration supports the following synchronization methods:

Sync Mode	Description
Full Refresh	Pulls all available data
Incremental Sync	Retrieves only new data

Available Data Streams

The connector can sync the following data streams:

• Configured Business Units – Loads only the business units specified during setup
• All Business Units – Fetches all business units linked to your account
• Private Reviews – Supports incremental synchronization for ongoing review collection